Comments on: Result from my Zappos Experiment (and it’s Not Glowing)

By: Activetrance

Activetrance — Sun, 08 Jan 2012 14:02:00 +0000

Michelle, as a random person reading this thread, I think self reflection on the repercussions of one’s actions may be a good idea. I think your tone is way off.

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By: me

me — Tue, 30 Jun 2009 22:31:05 +0000

Zappos is too expensive, and they rarely have
any-thing over a size 12 or 13 mens shoe..

By: londy_jamel

londy_jamel — Mon, 18 May 2009 07:20:27 +0000

why not go to a site like like.com, stylefeeder.com, or kaboodle.com to find the style of shoe that you like, then go to zappos.com (or call, use the live chat) to do price comparisons?

i've been a loyal customer of zappos and have found their website an excellent resource for finding brands that appeal to my style and demands for comfort. part of what i love about the site–which is by no means perfect–is the convenience with which i am able to locate merchandise and the ease with which i am able to transact business without driving anywhere.

indeed, your expectations were unrealistic given the veritable cornucopia of other, more efficient, web 2.0 tools available to you than sending a shoe request out into the ether for the ceo of a company to forward…

i would try zappos again, but from the website proper.

By: Michelle

Michelle — Sat, 10 Jan 2009 07:44:10 +0000

Kristopher,

It was just an experiment. It didn’t work and that’s okay.

I do shop somewhere else and that’s also okay. I love the personal attention I get at major department stores. I hate returning things as I consider it a waste of time. I was just seeing if something like that would work, which apparently when you have 30k followers, it doesn’t. It doesn’t scale like that and that’s what we all figured out by my doing this. The end. Don’t troll my blog, man.

By: Kristopher

Kristopher — Sat, 10 Jan 2009 04:22:13 +0000

Well if you have no Beef with Zappos than what is the whole point of this. Zappos is a service company and if you had just called the 1-800 number you would have gotten great service. Now as for the fact they they are more expensive than other. Yeah they may be but you pay what you get for. I want 24 hour customer service, i want live inventory, i want free shipping that even though it says 4-5 business days i usually get it over night, I want to to have my return shipping paid for if i need to return or exchange for another item, and guess what Zappos does all those things. I would rather pay twenty dollars more for something when i know that i am getting all of those things. So really get off your high horse and shop somewhere else if you don’t like it. Sending your request by twitter is no where near an affective way to get your order placed or to get help. Tony is a busy man and does not have the time to send your request to another employee who is probably busy helping someone who emailed, live chatted or called in for help.Twitter is a social networking site not a retail site or an affective way to try and get things that you want.

By: Michelle

Michelle — Wed, 07 Jan 2009 19:07:22 +0000

Bud,

This is what the tweet said:
http://twitter.com/michellegreer/statuses/1018340288

I never expected Tony to go shopping for me. That is ridiculous. It was a matter of delegating a sale to someone else, which would have taken him five seconds.

I still think Zappos is too expensive. I looked for some Pumas there and they cost more than they did on the Puma site. Since I already know my size, there isn’t much point for me to spend more so everyone else can return things whenever they want. But to each his own. I don’t have a beef w Zappos.

By: Bud Caddell

Bud Caddell — Wed, 07 Jan 2009 18:49:21 +0000

“All I wanted was someone from Zappos to send me a few URLs with shoes that were similar so I didn’t have to comb through the site myself.”

As the CEO, Tony sets the strategic vision for his firm. He can use a social tool like Twitter to communicate with his fans and learn from the community of social media enthusiasts. But Twitter should not be used by a CEO to respond to specific demands like this, it just doesn’t make sense for him to web browse for you. Zappos.com has a very nifty ‘Help’ button and 1-800 number you could use, too. And if you’re having problem browsing the site, that sounds like the kinds of places for you to head.