Apr 22

If Your Customers Could Automatically Hear Your Product’s Story, What Would They Hear?

As cool as the concept is of new media, there are still some really great shows on old media. As of late, I have been fascinated by the NBC Show “Heroes”. A little late to the game I know, but hey, it’s better late than never.

On “Heroes”, there is a psychopathic killer named Sylar who kills other characters that have special abilities just so he can have them for himself. One of the abilities he acquired is the ability to sense an object or person’s history just by touching it.

Think about walking into a store and knowing where food was grown, where a garment was made, and who put it on the shelf. Think about your computers, cars, houses or antiques. Think about touching a person and knowing all the good and the bad he or she had ever done. If you could have this at your fingertips, would you even want it?

Every product and service has a story somewhere. As more and more information about these products and services comes out on the internet, you won’t have to be Sylar to figure out if it’s good or bad. You’ll know that your Puma shoes were made by young women working long hours for very little money. You’ll know that while the CMO of Unilever preaches about how marketers no longer own their brands, Unilever still produces “food” with trans-fat, which chemically isn’t a food at all and is a huge cause of cardiovascular disease. Whoops.

Some of these stories will be excessively harsh and sensationalistic. Some won’t be harsh enough. Eventually, there get to be enough stories to help you form a clearer idea of the truth. For in the words of Friedrich Nietzsche, “Perspectival seeing is the only kind of seeing there is, perspectival ‘knowing’ is the only kind of ‘knowing’, and the more feelings we get about a matter which we allow to come to expression, the more eyes, different eyes through which we are able to view the same matter, the more complete our ‘conception’ of it, our ‘objectivity’ will be.”

This isn’t speculation and is based on empirical evidence. Statistics show that there are more and more people participating on the web in every region and demographic. Internet and social media usage is going up in every single age demographic according to a Pew Research report. In just eight years, internet usage has increased over 1100 percent in Africa and 1296 percent in the Middle East. Twitter is a great way to find trends and opinions, and has gone from one million users to over ten million in one year.

Look around you. If you could hear the story of items around you by touching them or reading about them on the internet, would you like what you heard?

*P.S. Hopefully NBC won’t ask me to take this post down. Watch “Heroes” on Mondays at 9 PM EST/8 PM CST.

Sep 10

Why Marketing Shouldn’t Make You Feel Slimy

I’m genuinely not surprised when people cringe at the idea of marketers and people in advertising. I decided to become self-employed because I was tired of being asked to tell a story that fixated on giving the customer the short end of the stick. As a sales person, I was asked by managers to sneak upsells on customers without them realizing it. As a marketer, I was told by management that the “churn and burn” model for business was okay because although it ultimately hurt the customer, it made us more profit. I don’t just look at these instances as unethical–I look at them as examples of fear and therefore weakness. When you sell a good product and you know you sell a good product, you can ask for a fair price from a customer and get it. Why? Because that product provides value to that person.

Focusing on profit margin really is a miserable practice. I’ve worked at companies that did it and it really does get in the way of you doing a good job. Sales and marketing is about providing the most value to customers. What is value? It could be 1.) improving their quality of life, 2.) saving them time, or 3.) saving them money. When you provide value to people, you ultimately feel good at the end of the day and you end up making money anyway. It’s a win/win for both parties.

Since becoming self-employed, I’ve never been happier with my career path. Why? Because I can pick and choose clients that understand this idea. For example, I was at the Sun and Ski headquarters about a month ago. I love working with them since 1.) I admittedly love their products and totally dig my discount and 2.) I feel that together, we can genuinely encourage people to be active with their family and friends. So now instead of battling with management over why screwing over a customer isn’t acceptable, I can know that the bicycle I help sell is going to help someone lower their cholesterol to acceptable levels. The ski jacket someone buys from Sun and Ski is going to keep someone warm so that they could enjoy a ski trip with the family they don’t see enough, or give them a new healthy hobby.

Customers don’t just equate to dollars that line investors’ pockets. Customers are looking at the value of your products and they know when they are just a means to your end. If you spend too much time going over the dollars and cents of doing business, you aren’t busy figuring out how your products or services can help someone more than those of the competition. Ultimately, your product does not end up meeting a need AND you have a harder time selling it because it becomes a matter of money instead of a matter of value. Don’t believe me? Just ask how that equation is working out for Ford or GM.

So how am I trying to improve your life through Sun and Ski? Sun and Ski is having a bike blowout starting September 18th. Bikes allow us to reduce our carbon footprint and clear up traffic, while also helping us stay healthy. I think that’s pretty cool. So I 1.) bought a Marin commuter bike from Sun and Ski myself and 2.) started the “Get Green, Get Fit, Get a Bike Campaign” on Facebook. If you think it’s cool too, join the group. If you need a bike, go to Sun and Ski and buy one.

Aug 08

Hint: Transparency in Marketing is Worthless if You Have Zero Passion About What You Do

This whole concept of transparency in marketing is hilarious to me. It seems like the buzz word to use if you want to sell books or get paid to speak.

Let’s think about this: say I work for Hummer. This would be utterly ridiculous, because everyone knows I love BMWs and Porsches and feel that driving a Hummer is the equivalent of wearing a name tag that says “asshole”. The more transparent I am, the more it comes across that I am totally miserable and probably hate your guts for wanting to pollute this lovely green Earth with your tacky Hummer. That’s not good marketing. That helps me in no way.

My ex-boyfriend and I ran an eBay Motors store that made half a million dollars profit in one year with just two people running it. Why? 1.) We (and in particular he) loved cars. We would watch every episode Top Gear and went on a vacation to the Laguna Seca race track. It was a labor of love. 2.) We wanted to make people feel happy by buying a car they loved. It felt great to sell a convertible to the women who just overcame cancer and wanted something fun. I loved giving an executive seamlessly good service so they could pick up their car and go on to something more productive. People are not stupid and they know when you care about them and when you are just trying to make a buck. Take care of them and they will take care of you.

Being transparent is worthless if you have no passion about what you do. You can come across as transparently greedy, or transparently bored, or transparently stupid. Having passion and feeling that the service you are providing will generally enrich someone’s life will make you transparent by default. Why? Because you are offering someone something that you see is good that will help them. Who wouldn’t be transparent about that?