Jul 19

How to Drive More Traffic to Your Site and Actually Make Less Money

“I don’t know the key to success, but the key to failure is trying to please everybody.”
–BILL COSBY

Some people make an entire living driving and tracking traffic to a website. They make tweaks to the design or try different AdWords campaigns. The word that often seems to appeal to those looking for marketing is “more”.

More isn’t always good. Sometimes it is just more. It can also destroy your business if you aren’t careful.

Think of your website like you’d think of a store. Say you sell soccer equipment. At first, you sell to soccer aficionados. You build a following of soccer fans who frequently come to your store and recommend you to their friends. You then start to get greedy and start selling tennis, football, and baseball equipment. At first, your strategy works and you do indeed have more traffic. But you only have so many staff and so much room, so the soccer players go away. The tennis, football, and baseball players then realize that they can go to other, more specialized stores and get what they want. You are now left with no soccer players and without other sport fans as well.

Even if you sell commodities, “more” can actually hurt you if it’s done irresponsibly. You have to appeal to too many people at the same time, which will scatter your energy and prevent you from doing a good job. A marketing campaign should build a community of customers who believe in who you are and what you are doing. You can then spend less time simply churning and burning customers and more time actually making them happy.

Apr 04

How My Guernsey Cow Would Kick Seth Godin’s Purple Cow’s Ass

“You’re either a Purple Cow or you’re not. You’re either remarkable or invisible. Make your choice.”

That’s Amazon’s description of “marketing guru” Seth Godin’s 2003 book Purple Cow. The description goes on to say “Cows, after you’ve seen one, or two, or ten, are boring. A Purple Cow, though…now that would be something. Purple Cow describes something phenomenal, something counterintuitive and exciting and flat out unbelievable. Every day, consumers come face to face with a lot of boring stuff-a lot of brown cows-but you can bet they won’t forget a Purple Cow. And it’s not a marketing function that you can slap on to your product or service. Purple Cow is inherent. It’s built right in, or it’s not there. Period.”

Guess what? I don’t need a purple cow. I won’t forget it, sure, but it serves no purpose to me. Marketing isn’t about trying to be exceptional–it is about showing your use to the right people. To the point where they look at your product and say, “Thank you for showing me that. That is exactly what I needed to see at this very moment.”

I used to read Seth Godin’s blog regularly but have since found it to be pretty much common sense. Don’t screw over people. Don’t lie. I’m in marketing, so therefore I’m a scumbag by default. OK, check. Got it. He now has a book called Tribes, which says we need good leaders. Got it. Thanks.

I just don’t get why I should be excited about any of this stuff. We are in a recession and as anyone who has seen the downsizes, people aren’t spending. It’s not because marketers aren’t trying to be exceptional. It’s partially because our culture is segmenting and ads aren’t considering audience and placement to adjust. It doesn’t matter what color your cow is. It matters how useful someone actually finds your cow.

How would my Guernsey cow kick Seth Godin’s purple cow’s ass? I’d make sure to feed it only the best food and I’d take very good care of it. Then I’d make some awesome cheese out of it’s milk. I’d then take my cheese and I’d give a little piece to top chefs and I’d pay them for their opinions. They’d give me feedback on how my cheese could make their food better. Eventually my cheese would be so good, they’d probably use it. Because these top chefs use it, the lesser chefs, wannabes, bloggers, talk shows, and magazines would pay attention. Now look at me. My cow isn’t purple. It’s a boring looking brown and white cow. And it’s kicking your purple cow’s ass because it is useful without being all that different, and it’s in front of the right people at the right time.

Marketing isn’t really about trying to be exceptional. It is about understanding how your product or service will improve someone else’s life experience. The exceptional part comes later. Is that crappy black umbrella you bought in the middle of a rain storm in New York City for $30 really that exceptional initially? No. It’s just what you needed when you needed it, so you paid way too much for it. If I sell incredibly sturdy and beautifully designed umbrellas and decide to sell them in Bibi, Arkanasas, I doubt I could get $30 for them despite their being exceptional.

Maybe this case is a matter of semantics, but hey, isn’t that what writing a book actually is?

Sep 10

Why Marketing Shouldn’t Make You Feel Slimy

I’m genuinely not surprised when people cringe at the idea of marketers and people in advertising. I decided to become self-employed because I was tired of being asked to tell a story that fixated on giving the customer the short end of the stick. As a sales person, I was asked by managers to sneak upsells on customers without them realizing it. As a marketer, I was told by management that the “churn and burn” model for business was okay because although it ultimately hurt the customer, it made us more profit. I don’t just look at these instances as unethical–I look at them as examples of fear and therefore weakness. When you sell a good product and you know you sell a good product, you can ask for a fair price from a customer and get it. Why? Because that product provides value to that person.

Focusing on profit margin really is a miserable practice. I’ve worked at companies that did it and it really does get in the way of you doing a good job. Sales and marketing is about providing the most value to customers. What is value? It could be 1.) improving their quality of life, 2.) saving them time, or 3.) saving them money. When you provide value to people, you ultimately feel good at the end of the day and you end up making money anyway. It’s a win/win for both parties.

Since becoming self-employed, I’ve never been happier with my career path. Why? Because I can pick and choose clients that understand this idea. For example, I was at the Sun and Ski headquarters about a month ago. I love working with them since 1.) I admittedly love their products and totally dig my discount and 2.) I feel that together, we can genuinely encourage people to be active with their family and friends. So now instead of battling with management over why screwing over a customer isn’t acceptable, I can know that the bicycle I help sell is going to help someone lower their cholesterol to acceptable levels. The ski jacket someone buys from Sun and Ski is going to keep someone warm so that they could enjoy a ski trip with the family they don’t see enough, or give them a new healthy hobby.

Customers don’t just equate to dollars that line investors’ pockets. Customers are looking at the value of your products and they know when they are just a means to your end. If you spend too much time going over the dollars and cents of doing business, you aren’t busy figuring out how your products or services can help someone more than those of the competition. Ultimately, your product does not end up meeting a need AND you have a harder time selling it because it becomes a matter of money instead of a matter of value. Don’t believe me? Just ask how that equation is working out for Ford or GM.

So how am I trying to improve your life through Sun and Ski? Sun and Ski is having a bike blowout starting September 18th. Bikes allow us to reduce our carbon footprint and clear up traffic, while also helping us stay healthy. I think that’s pretty cool. So I 1.) bought a Marin commuter bike from Sun and Ski myself and 2.) started the “Get Green, Get Fit, Get a Bike Campaign” on Facebook. If you think it’s cool too, join the group. If you need a bike, go to Sun and Ski and buy one.

Aug 08

Hint: Transparency in Marketing is Worthless if You Have Zero Passion About What You Do

This whole concept of transparency in marketing is hilarious to me. It seems like the buzz word to use if you want to sell books or get paid to speak.

Let’s think about this: say I work for Hummer. This would be utterly ridiculous, because everyone knows I love BMWs and Porsches and feel that driving a Hummer is the equivalent of wearing a name tag that says “asshole”. The more transparent I am, the more it comes across that I am totally miserable and probably hate your guts for wanting to pollute this lovely green Earth with your tacky Hummer. That’s not good marketing. That helps me in no way.

My ex-boyfriend and I ran an eBay Motors store that made half a million dollars profit in one year with just two people running it. Why? 1.) We (and in particular he) loved cars. We would watch every episode Top Gear and went on a vacation to the Laguna Seca race track. It was a labor of love. 2.) We wanted to make people feel happy by buying a car they loved. It felt great to sell a convertible to the women who just overcame cancer and wanted something fun. I loved giving an executive seamlessly good service so they could pick up their car and go on to something more productive. People are not stupid and they know when you care about them and when you are just trying to make a buck. Take care of them and they will take care of you.

Being transparent is worthless if you have no passion about what you do. You can come across as transparently greedy, or transparently bored, or transparently stupid. Having passion and feeling that the service you are providing will generally enrich someone’s life will make you transparent by default. Why? Because you are offering someone something that you see is good that will help them. Who wouldn’t be transparent about that?