Jul 19

How to Drive More Traffic to Your Site and Actually Make Less Money

“I don’t know the key to success, but the key to failure is trying to please everybody.”
–BILL COSBY

Some people make an entire living driving and tracking traffic to a website. They make tweaks to the design or try different AdWords campaigns. The word that often seems to appeal to those looking for marketing is “more”.

More isn’t always good. Sometimes it is just more. It can also destroy your business if you aren’t careful.

Think of your website like you’d think of a store. Say you sell soccer equipment. At first, you sell to soccer aficionados. You build a following of soccer fans who frequently come to your store and recommend you to their friends. You then start to get greedy and start selling tennis, football, and baseball equipment. At first, your strategy works and you do indeed have more traffic. But you only have so many staff and so much room, so the soccer players go away. The tennis, football, and baseball players then realize that they can go to other, more specialized stores and get what they want. You are now left with no soccer players and without other sport fans as well.

Even if you sell commodities, “more” can actually hurt you if it’s done irresponsibly. You have to appeal to too many people at the same time, which will scatter your energy and prevent you from doing a good job. A marketing campaign should build a community of customers who believe in who you are and what you are doing. You can then spend less time simply churning and burning customers and more time actually making them happy.

Jun 26

@garyvee, the Bloggers are Mad at You? Just Crush It Anyway

Gary Vaynerchuk’s winelibrary.tv is brilliant. If you sell something that people are intimidated to buy, create a TV show about it. Educate people. Let them know that you personally want them to be happy with their purchase. He’s basically taking the sales methodology of old (trust, passion) and applying it to the modern world with the new method that is social media. Like him or not, that’s pretty damned beautiful.

Gary has a new book called Crush It: Why Now Is the Time to Cash In on Your Passion. I haven’t read it yet, but I’m guessing he’s trying to show other salespeople and marketers how they can use social media to build flocks around their brand. As Hugh MacLeod might put it, you make your product a “social object” to bring people together in good ways. This is how people should make their livings–not in cubicles staring at stock prices, scheming how to squeeze more out of customers.

So various bloggers are mad because Gary’s PR people pitched that they interview him. The letter was a form letter sent to many other bloggers, many of whom expressed their offense on a BlogTalkRadio show Gary was on. An excerpt from the letter reads “He’d love to do book giveaway contests, interviews, Q&A sessions, an interpretive dance summarizing a chapter, really anything that you think your readers would like to see”.

Why does this make you mad? Because it wasn’t geared just for you? It’s not about you–it’s about your readers. Who cares how the email was addressed. Use the opportunity or don’t. Just offer a unique interview that others couldn’t offer as well.

Talking about social media is very easy. Anyone can be “an expert” and dictate etiquette that doesn’t really exist. Actually making money with it is very hard. I’ve succeeded and failed with it. Sure, you can get attention for your brand, but actually producing income is a different story. Gary Vaynerchuk sells wine online. Do you know how effing hard that is? Do you know how many state regulations and shipping costs come into play? It is VERY HARD TO CLOSE SOMEONE BUYING WINE ONLINE. The fact that he’s succeeded and made a brand for himself doing it is very exceptional and I have no doubt that Gary works his tail off.

Well Gary, I work for Interspire, who sells a shopping cart license and a hosted shopping cart called BigCommerce. I’ve worked in ecommerce for a long time, and I would love to interview you. I would love to do book giveaways. Why? Because I love watching people succeed at selling what they love online. It is so satisfying to see people who were former slaves at a company actually thrive when they open their own online store. I’ve also seen people with beautiful ideas and products pour their hearts and souls into a business and completely fail. It is completely heart-breaking. So if you want, send me your form letter. I’d like to share your advice with people who may be struggling to sell something they really love and know a lot.

Hold off on the interpretive dance though. I doubt that is your forte.

Jun 15

Web Developers Can’t Sell. Sorry.

I used to work at Dell selling computers to the consumer market. This is the trenches of selling. I could tell you about how your flat panel monitor would reduce eyestrain and cut down power usage and why a Centrino processor would make your computer run cooler and therefore extend the battery life. I dealt with hardcore geeks and some of the least technically savvy people on earth. Needless to say, it was a learning experience.

I’ve also sold ecommerce software to mom and pops and to the likes of the Barack Obama campaign and Crutchfield. That means I’ve had to explain what CSS is to a total newbie, but I’ve also had to explain the exact PCI settings in place for a hosting environment.

I’ve seen too many websites created by web developers and designers who have never had to explain a product to someone. If you are a developer explaining to a developer, that’s one thing. However, too many products on the web are actually consumer products that never seem to escape the echo chamber of the web geek, and that is a shame.

As someone who has been on the phone and answered the questions your website doesn’t seem to answer, here are my tips:
1.) Lead with benefits, not with features. Whether you are developing software or selling it on your website, your focus should be “What problem does my product solve?” Most people don’t come to you looking for specific features. They come to you with a problem. If you lead with features, you are forcing your audience to think in your framework, i.e. software, vs. their framework, i.e. um, fix my stupid problem. It’s like telling someone a car has Fortera TripleTred tires instead of saying “These tires are safer in the rain.” Most people aren’t familiar with that tire so it means nothing to them and you are probable making them feel stupid if you assume they should.
2.) Know your audience. Your app is going to make you rich and famous. You are going to be playing craps in Vegas and drive a fancy car, right? That’s why EVERYONE must buy it. Guess what? Software is really competitive. If you don’t pick a niche and really dominate that niche, your online message AND your app will be a muddled piece of crap.
3.) Don’t get too dumbed down. What is your app and what makes it exceptional? The hardest part to a website is the one-liner, but if you can answer it effectively, you’ll convert a lot more.
4.) Have a brand your employees and customers can be proud to recommend. Yes, this means spending money on an actual designer and forgoing ridiculous stock images of people around a computer. Seriously. Stop it. Even though your app should speak for itself, they rarely do. It’s amazing how many crappy apps have customers because of good branding, and how many good apps have no customers because of crappy branding.
5.) Um, listen. People ask you questions about your software. Guess what? Put the answers on the website. The more frequently a question is asked, the more prominent the answer should be on the site. The better your site is, the less time you can spend on the phone explaining your software to them. Take that extra time to go on vacation. Yay.

Jun 02

American Apparel Baited Woody Allen into Suing Them

How to Generate Tens of Millions of Dollars In Press?

Not too long ago, Woody Allen won a $5 million lawsuit against American Apparel because they used his image on an ad. It wasn’t the ad that is above. I Photoshopped that this morning. It was this one:
aa-woody-allen

1.) I don’t really see what this ad would have done for American Apparel. It’s a far departure from their other more noticeable ads. 2.) Anyone who’s been in advertising for any period of time would know that this usage of Allen’s image is far from fair use.

My theory is that American Apparel baited Allen into suing them and then milked all of the free press. Just Google “Woody Allen American Apparel” and you will see hundreds of links in all sorts of publications around the world. Association with American Apparel would not be good for his image considering their usual ads come off just shy of porn. Suing them would be a pretty clear cut case as well. You can’t use images of movies in your advertisements without permission.

For five million dollars, I’d say the natural press they got made this a better investment than a TV ad campaign. American Apparel has never shied away from controversy and challenging copyright makes them seem cool to a younger generation. Considering he got $5 million just because a clothing shop put an image of him with a beard on a billboard, he came out pretty well too.

May 16

GapingVoid “Create or Die” Adaptation

I like Hugh MacLeod. I can’t tell you how many times I’ve looked at his cartoons and said, “Yup. That’s what needed to be said.” Saying what needs to be said is hard. It’s painful for many to hear and often takes a lot of painful observation to create.

Hugh is taking pre-orders for his book Ignore Everybody. It’s funny–I’ve found myself following this advice and am now finding a lot of answers to questions I had. So in honor of Hugh, I asked his permission to publish my adaptation or “remix” of his “Create or Die” cartoon.
createordie!

I hope you like it.

Apr 24

Why Everyone Should Have (and Spend Money on) a Strong Web Presence

Sometimes I find that I get so involved in the online world and the people active in it, I lose touch with everyday people. When I try to explain why it is important that they spend money on a website and get involved with social networking online, I get frustrated that they don’t get it.

So to help, I’m going to put the pace of the internet in perspective. We take big companies like Google and Amazon for granted, but we fail to see that these companies are incredibly young compared to peers in other sectors. Google, Amazon, Facebook–they didn’t grow in the traditional way other companies did. They exploded. And those who decide to adopt too late will face a lot of competition who are more seasoned in the online space.

Think about it in historical terms:
-Google was launched as a privately held company in September of 1998. It is now a publicly traded company whose products are used all over the world. “Google” is a verb. You can use it on your desktop your laptop, and on your phone. There’s a good chance it’s your home page. Google is just over ten years old and has over 20,000 employees.

Just eleven years ago, if I told you to “Google” something, you’d probably think I was insulting you. You used the phone book. Remember those?

Amazon.com launched in 1995. It started by selling books. Amazon now attracts 615 million viewers annually which is twice the traffic of walmart.com. It has websites in the UK, China, France, Germany, and Japan. They are now trying to take over the online book market with the Amazon Kindle.

People thought the founder Jeff Bezos was crazy. Just 15 years ago, you didn’t buy anything online, much less books. Think back on how many brick-and-mortar book stores have closed in just 15 years.

–Facebook launched at Harvard University in 2004. It was still “The Facebook” until 2005. Facebook started as a way for students to keep up with each other, but has since grown to do everything from connecting college buddies to event planning to playing Scrabble to raising $200,000 for Cambodians. Facebook now has over 200 million users in every country but Syria and Iran, where it is banned.

If I told you five years ago that I could use an interactive Rolodex to keep tabs of people all over the world for free, you’d think I was nuts.

Where did you buy music ten years ago? Best Buy? Where do you get it now? How many CD stores are now GONE in just ten years?

People think social media is a fad. Was Google a fad? How much more did early adopters make because they knew how to leverage search engines to be on the top of Google? How much more do established Amazon and eBay sellers make over those who jumped on late out of desperation? Being successful online takes money, work, or preferably both. But it’s not going away and the rates of growth are accelerating even more rapidly than they were before (see Twitter stats)

Whether you are a business owner thinking of improving (or adding) your online presence or a web professional who is selling it, it’s important that we understand the urgency of how the web affects our economy and how we can use it to beef up national GDP, employment and our way of life.

Apr 04

How My Guernsey Cow Would Kick Seth Godin’s Purple Cow’s Ass

“You’re either a Purple Cow or you’re not. You’re either remarkable or invisible. Make your choice.”

That’s Amazon’s description of “marketing guru” Seth Godin’s 2003 book Purple Cow. The description goes on to say “Cows, after you’ve seen one, or two, or ten, are boring. A Purple Cow, though…now that would be something. Purple Cow describes something phenomenal, something counterintuitive and exciting and flat out unbelievable. Every day, consumers come face to face with a lot of boring stuff-a lot of brown cows-but you can bet they won’t forget a Purple Cow. And it’s not a marketing function that you can slap on to your product or service. Purple Cow is inherent. It’s built right in, or it’s not there. Period.”

Guess what? I don’t need a purple cow. I won’t forget it, sure, but it serves no purpose to me. Marketing isn’t about trying to be exceptional–it is about showing your use to the right people. To the point where they look at your product and say, “Thank you for showing me that. That is exactly what I needed to see at this very moment.”

I used to read Seth Godin’s blog regularly but have since found it to be pretty much common sense. Don’t screw over people. Don’t lie. I’m in marketing, so therefore I’m a scumbag by default. OK, check. Got it. He now has a book called Tribes, which says we need good leaders. Got it. Thanks.

I just don’t get why I should be excited about any of this stuff. We are in a recession and as anyone who has seen the downsizes, people aren’t spending. It’s not because marketers aren’t trying to be exceptional. It’s partially because our culture is segmenting and ads aren’t considering audience and placement to adjust. It doesn’t matter what color your cow is. It matters how useful someone actually finds your cow.

How would my Guernsey cow kick Seth Godin’s purple cow’s ass? I’d make sure to feed it only the best food and I’d take very good care of it. Then I’d make some awesome cheese out of it’s milk. I’d then take my cheese and I’d give a little piece to top chefs and I’d pay them for their opinions. They’d give me feedback on how my cheese could make their food better. Eventually my cheese would be so good, they’d probably use it. Because these top chefs use it, the lesser chefs, wannabes, bloggers, talk shows, and magazines would pay attention. Now look at me. My cow isn’t purple. It’s a boring looking brown and white cow. And it’s kicking your purple cow’s ass because it is useful without being all that different, and it’s in front of the right people at the right time.

Marketing isn’t really about trying to be exceptional. It is about understanding how your product or service will improve someone else’s life experience. The exceptional part comes later. Is that crappy black umbrella you bought in the middle of a rain storm in New York City for $30 really that exceptional initially? No. It’s just what you needed when you needed it, so you paid way too much for it. If I sell incredibly sturdy and beautifully designed umbrellas and decide to sell them in Bibi, Arkanasas, I doubt I could get $30 for them despite their being exceptional.

Maybe this case is a matter of semantics, but hey, isn’t that what writing a book actually is?

Mar 02

Yawn. New Skittles Site is Different, Yet Boring

Come on, Skittles! I loved you as a kid! You were my favorite Halloween candy besides the chocolate!

So why the lame site?

Skittles is jumping the social media bandwagon by integrating YouTube, Flickr, Facebook, and Twitter into its website. That’s basically their site. Why do I think this is a lame idea they probably paid way too much money for?

1.) IT’S FREAKING CANDY. Unless it’s Pop Rocks and is killing kids or something, no one is going to talk about it. The novelty of your site will wear off quickly and your designers will be laughing all the way to the bank. Candy is not a social object that gets the blogosphere talking.
2.) It looks unprofessional. The people who are going to your website who are looking for nutritional information or allergy info are doing to think you are going bankrupt.

What would I have done if Mars had hired me?
1.) An interactive flash element that allowed people to play and make arrangements with Skittle graphics.
2.) Games. “Easter eggs” (fun elements) hidden throughout your site. Kids love playing games online. Advertise on your candy package that you have games on your site. Have a leader board and everything (first name and last initial only, of course. Gotta protect the kids). Kids love games–now kids REALLY love your candy.
3.) A scholarship contest where kids can win a $2k scholarship and a Toys R Us gift card for kid created “Skittles” art (Skittles glued to paper to make pictures). Advertise to mommy bloggers and have them upload pics up on Flickr.

No, instead you have a lame site no one understands but the very select niche of people who use social networks. Your audience (=primarily kids) will not care about it at all. Props.

Jan 18

Danica Patrick GoDaddy Ads Reflect the Sad State of Women’s Athletics

It took almost fifteen years to finally figure out that there are men out there who like educated and powerful women. It’s something I still struggle with to this day. What is my role? Am I a future trophy wife or should I be running a marketing firm? Men are often expected to get a job and make money, but as a woman, being too engaged in my career (and risk being a bad parent if I have children) or too engaged in my family (and risk getting divorced and having outdated career skills) seems like a liability either way.

What I do know is that women are not empowered at all if they are merely sexual objects. Women are indeed sexual creatures, but not to the extent that our society portrays them. To be seen as merely an object for men’s jollies is frankly really boring and wasteful of all the talent women have to offer.

That is why I get really irritated with Danica Patrick’s decision to play into GoDaddy’s misogynistic marketing campaign. Here is a women who broke into a man’s sport, something that few women have ever done. She’s actually resented in the Indy car circuit because she has so many endorsements, but has actually only won one race. Indy racing is actually quite difficult as it requires extreme concentration and endurance. GoDaddy could be highlighting her training and story, but instead, they’d rather slap her in a shower with another woman.

Growing up as a tennis player, I admired Steffi Graf more than I did Anna Kournikova or Gabby Sabatini. Why? Because although Steffi wasn’t considered the most gorgeous person, she was a winner, over and over and over again. She won more singles Grand Slams than any other woman in history. Hate them if you want, but the Williams sisters worked their way out of Compton to be two of the most dominant tennis players alive. They will be able to look back and say they left a legacy behind.

On the other hand, will Danica Patrick be able to say this? Or will she say, “I would have won more races had I spent more time training and racing and less earning Bob Parsons money by objectifying myself”. Will she be able to say that she inspired generations of women to pursue careers in male dominated sports and career fields that interest them, or will she perpetuate the stereotype that there are certain things that women “just shouldn’t do”?