Dec 06

A Look into Facebook’s Facelift

Mark Zuckerberg recently revealed the new Facebook format in a 60 Minutes interview. The new profile puts front and center 1.) a basic overview of who that person is 2.) pictures of them and 3.) the Likes that you, the viewer, have in common with that person:

Screen shot 2010-12-06 at 12.15.37 AM

Apparently, Marshall Kirkpatrick and I both like “The Daily Show”. Hooray.

The interviewer Leslie Stahl pointed out that this move will increase people’s tendency to “Like” everything on Facebook so as to increase their chances of commonality with others. Sounds a bit right and a bit silly of users all at the same time. But it does make sense.

Do you think this move will make people share more or share less on Facebook? Will this promote transparency or will people clamp down on who sees their profile? See the whole interview on The Next Web.

Nov 23

So Brian Solis, Ashton Kutcher and the Dalai Lama Walk into a Casino…

Casino MonteLagoThe other day, Jeremiah Owyang asked if people with high Klout scores should get preferential treatment by brands. Apparently the Palms Hotel in Las Vegas allows you to use your Klout score to get into certain special parts of their hotel.

Umm…

Let’s put this in perspective here. Social media guru and honorary member of my blogroll Brian Solis’s Klout score of 86 is only slightly lower than the Dalai Lama’s at 91, but higher than Ashton Kutcher’s score of 80. So while Brian Solis and His Holiness could be slamming sake bombs at the blackjack tables, the Palms door guy who doesn’t watch movies could be telling Kutcher to take a hike.

If a bunch of Twitterers raid the Palms and take up all the space, does that mean Facebook investor and billionaire Peter Thiel is relegated to playing craps with retired vixens from Florida? After all, he isn’t even on Twitter.

The task of identifying influencers is becoming more and more difficult as media becomes more segmented. While Klout did a great job summarizing people’s influence on Twitter, the real power will come when someone starts mashing up metrics like Twitter influence, PageRank, Facebook Fan engagement, potential IMDB score and web mentions. Our web presences are too segmented to put too much credence in a score on one particular network. Who will be the first to put them together again in a credible way? Will it be Klout and if they do, should brands pay attention?

Nov 16

Selling Sex or Just Stupidity? A Common Sense Plea to Chris Anderson

wiredSo Wired decided to publish this pair of breasts on their cover. After seeing it, Texas State’s Cindy Royal declared that after decades of reading Wired magazines and not seeing much about women who impress men with their brains and not their bods, she was breaking up with Wired.

By the way, I hate seeing this image on my blog but just wanted you to see how bad it is and why she isn’t just being too sensitive. Anyway.

I checked Wired’s Quantcast data. You’d think that Wired would skew very heavily male, but it really doesn’t. Only 59 percent of their readers are male and 41 percent are actually female. That’s why it’s so vexing they would jeopardize their relationship with these 41 percent. I mean, who wants to get caught reading a magazine with this cover in the gym, male or female? It’s worse than GQ and Maxim covers.

Chris Anderson responded by asking people if they actually read the article. The innovations covered were indeed amazing…but, doesn’t that mean they wouldn’t have to sink as low as publishing cleavage on the cover to get people to read it? I mean, it’s about how advancement in breast augmentation is improving stem cell research, which will help cure cancer and a host of other ailments. I can’t speak for everyone, but you don’t have to pull the sex card on me to sell a cure for cancer. What I can say is that Anderson did a great job of potentially alienating over 50 percent of the population. The Wired cover sparked controversy on sites around the web including the Huffington Post and Mediaite, just to pick up the morons who would not choose to pick up Wired had they not seen a digitally enhanced wrack staring them in the face. Smooth.

Just because something sells, it doesn’t mean you should sell it. It’s called having integrity and self-respect. It’s the same reason why millions of women choose to work hard every day and keep their dealings with men at a professional level rather than just putting the twins out on display to get a promotion. We know it could work–we choose not to go there. It is an unsound long term strategy.

So here’s my plea:

Mr. Anderson, I fit the target demographic for Wired both on income level and educational level. Your advertisers want to reach people like me. I’m kindly asking you to avoid publishing pictures of cleavage and half naked women on your covers. It’s cheap and embarrassing, and represents Condè Nast very poorly. It’s also not asking for much, really. If your advertisers don’t appreciate that such low-brow tactics scare off people like me who just want to read Wired in the gym without looking like Larry Flint, then maybe you should go after a different demographic so you can hit your numbers. People shouldn’t feel relegated to read your content in the privacy of their bathrooms.

Cheers,
Michelle ;-)

Nov 08

How Ignoring Social Media is Like Ignoring Google Ten Years Ago

Lately I’ve been thinking a lot about how SEO and social media converge and contrast. It’s almost impossible to convince an SEO master that social media is worth a hill of beans, simply because they’ve vested too much in gaming a search engine for much of their internet careers and well, SEO does convert to business.

The difference between man-powered social media tools like Facebook and Twitter and algorithm-based search engines like Google is similar to this field goal kicking contest between 49ers Kicker Joe Nedney and a robot named Ziggy. People can be perform brilliantly, but they can also be temperamental, uninformed, or easily misled. Machines easily automate the work that people can do. Machines can break down though. They can be gamed by someone who understands their flaws. One slight calibration error can cause a world of havoc for all of the other parts, as well as for the user. Long story short, there is not one system that is perfect, and both systems have their place in the ecosystem that is the web.

social media man vs machineIn the case of Nedney and Ziggy the field goal kicking machine, man overcame machine because Nedney could adjust to the wind better. Look out, Google! Anyway.

I cannot tell you how many times I get told that people put up a Facebook page and a Twitter account, spend little time or money, and quickly determine there is no ROI to be seen in social media. I see this as a very dangerous attitude given the fact that Facebook grew to over 500 million users several months ago and their motto is “99 percent”, meaning they have only reached one percent of their potential. Twitter has 175 million users and gained 30 million users in just the past few months. Facebook and Twitter users also pack more bang for the buck since they spend 150 percent more than the average internet user.

Just like SEO was ten years ago, this is not a fad or trend. While Google usage will not stop growing as more and more users access the web more frequently, Facebook and Twitter aren’t going away either, apparently.

What’s the pain of not capitalizing on social media when it’s young, versus relatively matured like search engines are? Ask the countless businesses how much they have to spend on SEO to compete with sites that have been optimized for Google for ten years. Building backlinks isn’t easy, especially the number you have to build in a saturated market.

Building a presence in the “people powered search engines” that are Twitter and Facebook isn’t going to get easier. It’s only going to get harder and more expensive as more players enter the space and garner wins under their belt. Your competitors are fine tuning and beefing up their presence, utilizing the best tools, and getting valuable experience internally. What are you doing?

Nov 01

A Startup’s Quick and Dirty Guide to Blogging

I get a lot of companies and organizations asking me to write for them. Writing doesn’t have to be hard to do internally, but it does take practice and a willingness to mess up before you get it right. I remember some of the first blog posts I wrote ever, and a lot of them consisted of throwing stuff up on a wall and seeing what stuck. I’m hoping to spare you.

Here are some guidelines I’d stick with as a startup with a limited amount of time/resources for blogging:
1.) People like lists because they are easy reads. You are reading mine now, so apparently it works.
2.) Keep posts under 500 words or less. Think about it: if someone is at work, chances are their boss doesn’t give them time in a day to read blog posts. So keep it short, to the point, and useful.
3.) Use analogies and paradigms people can understand. Pick a theme that makes sense to your audience and write along with that theme. It’s easy to meander when writing a blog post. Using analogies or paradigms will help you stay on point.
4.) “Make their ears burn”. Blogging is a social activity that behaves in a way that is similar to academia and footnoting. There’s no use only referencing your own thoughts because there are plenty of good thoughts out there already. Being a responsible blogger means you are conscientious enough link to back if you use them.
5.) Copy people whose blogs you like. Yeah, I said it. You copy UI, you copy website design. Before even touching your company blog, it’s best to read a bunch of them and figure out what style works for you. I read Copyblogger, ClickZ, Problogger, SearchEngineLand and Marketing Pilgrim before even starting this blog. I read others like Kathy Sierra and Hugh MacLeod and it changed more. If you don’t even have time to do that, you don’t have time to blog. That is okay. Maybe you could sponsor a blog, buy Facebook ads, or hire an ace PR firm. It’s okay not to blog, especially if you have amazing documentation that helps your users with your product if they need it.

If you don’t have money to advertise or do PR, and you can’t do marketing in house, well, please be a realist and get more funding. I’m not saying this to say that your software is no good. I’m saying it because if your software is good, you’ll want to make sure it’s being represented fairly and the people who would love to use it at least know about it.

Oct 29

Is a Social Media Budget More Important than Actually Taking Care of People?

I recently ordered a desk from CB2. I was beyond amazed at how up to date I was kept in the process and how quickly everything arrived. After the desk was delivered, I didn’t get an email asking me to fan them on Facebook. I received an email asking how my experience was, so I gladly responded with a glowing review.

And of course, I fanned them on Facebook, because I’m happy to recommend them.

Social media is the darling of marketing blogs these days. The simple truth is this: if you take care of people and truly care about their experience with your product or service, the simple act of advertising your Facebook page to them will get you fans. People like promoting good services to their friends and it often costs just as much to improve your service as it takes to market it.

Think about it. Which would be more effective to you? “Would you fan us on Facebook?” or a positive brand experience with a Facebook fan button subconsciously tucked where you will see it at the end of the transaction?

Oct 18

Was the Facebook Security Breach Actually Malicious?

For years, people wondered how Facebook was going to make money. Sarah Lacy grilled Zuckerberg about it at SxSWi. Now no one can decide if they deserve a $12 billion valuation or $100 billion. Some suspect that with today’s data breach, the business model is opening up our private data.

Think about it this way: imagine you have an ever expanding nightclub. Right now, over 500 million people come to your club, and 250 million of them come to your club every single day. One of the hottest startups, Groupon, has spread the word about their service almost exclusively by advertising in your club.

Not only do 250 million people come to your club everyday, 70 percent of them engage in some sort of game or act of commerce with others. If they pay money to do so, you get 1/3 of all of it. One of these game makers is Zynga, and they just so happen to make 50 freaking million dollars at your club. Each. Month.

I bring up these points not to say that Facebook’s privacy settings aren’t a bit creepy and worth noting, but to suggest that perhaps they have other means for making money and that it is very much in their own self interest to protect private data to keep users happy and dumping money into FarmVille. I’ll even go so far to say that today’s breach of data pulled from third party apps was an accident.

What do you think? Is Facebook opening up third party apps to sell our data to the highest bidder?

Oct 04

Dear Gowalla, It’s Not You, It’s Me

Dear Gowalla,

When I first met you at South by Southwest Interactive, I thought you looked pretty cute in your Mini Clubman. It was nice to crush out on a local social network instead of one from San Francisco or New York. As time goes by though, I am not sure I have it in me anymore. Your super hot interface just doesn’t do it for me.

I’m sorry. I went to TechCrunch Disrupt and noticed all the boys were trying to get into the geolocation game with me. I also noticed that although Foursquare is just not as attractive as you are, all the cool kids use it. I missed out on many cool serendipitous meetings because I was loyal to you and don’t use Foursquare. That’s not fair to me. I gave you an award at South by Southwest that I could have given to anybody–I should at least expect some features that compel people to use your service over Foursquare.

I want to come back. Really, I do. I made a list of what it would take:

1.) Talk to people and women in particular, and ask them how many silly rewards or loyalty cards they have in their wallet.
2.) Allow local businesses to upload a rewards card users can redeem once they hit a certain number of checkins. Let the business owners choose the terms, e.g. certain dollars off a purchase or buy 12, get 1 free. This is cooler than Groupon because it rewards current customers rather than generating new ones, who can end up being overwhelming and detrimental to a business.
3.) Tell users this is what they get for checking in. Tell them to meet up with your other users and burn their points cards in effigy.
4.) Kill the badges. I’m not an eight-year-old girl scout and I think at this point, I’ve earned a Sweet Leaf Tea. It’s too much of a hassle to trek somewhere to redeem this, Gowalla. Just make your application useful to me, and then build a network of developers who build useful apps on your platform. You have so much potential.
5.) Make your default profile setting private so that only our friends can see it, because you respect that our locations and personal safety are dear to us. We shouldn’t have to be savvy to the ways of social networks to realize that EVERYONE’s default setting should be private. Let me buy you a cup of coffee and tell you what it’s like to have someone stalk you by stalking your friends’ public profiles. It sucks. This is a side note, but if you do #1-4, you can get users and advertisers a lot easier and don’t have to rely on public profiles.
5.) Please don’t get mad at me for writing this post. I love supporting local, but not if it’s damaging to my abilities to network with people who can alter the course of my career and can help me help Austin.

I believe in you, Gowalla. You can do this better than FourSquare because unlike FourSquare, Michael Arrington can’t check in from Geneva or some other fake random location with your service. Points card systems could actually be somewhat fair with Gowalla. You just have to prioritize this and keep getting more users, because it looks like you are tapering off significantly from the graph above.

It seems that from what I’ve read, you are going this direction. But baby, even the Yelp app crushes you guys. It’s just so much more useful. I don’t need fancy or cool looking. I just need you to be there, providing support, when I need you. That’s all.

Kindest Regards,
Michelle

Sep 30

Not Enough Women in Tech? You Really Shouldn’t Blame (All) the Men

So I spent this past week at TechCrunch Disrupt. I must say, I had a great time and it reinvigorated my interest in technology and its benefit to people around the world. After seeing Eric Schmidt and Beth Comstock speak and just hearing the conversations in the hallways, I realize we are truly blessed to be part of such interesting times.

As you may know, I took part in a panel about women in technology. I didn’t feel we really got anywhere with it and it felt awkward to witness what felt like a cat fight on stage. Ugh. Don’t let that sway you, please. There were some really interesting women up there and it was really hard to get a word in edge wise. There were also some interesting women on panels, like PayPal’s Laura Chambers, who discussed geolocation and mobile payments.

Panel aside, what I noticed was this: most guys were happy I was there. Women complain there is a lack of women in tech. Guess what? SO DO MEN. Imagine you work 12 hours a day on a startup. You don’t have much time to go out. It can be really hard to meet women, not just to date, but even as friends. I found the vast majority of guys at TechCrunch Disrupt to be very supportive and kind. They want women in the space just as much as women want to be in the space.

So while it is indeed true that some guy claiming to be an angel investor from Connecticut pitched me for sex not long after I pitched a startup, it is also equally true that all guys I told this too found it as appalling and funny as I did, and many of them thought it was awesome that I am going to apply to YCombinator. It’s all in our perspective. Life is full of misogynist boogie men and if you let them get you down, you end up missing out on a lot.

So now that that’s said and done, here were some of the highlights of the conference for me:
Eric Schmidt Talks About AI: This talk reinforced my admiration for all things Google. They aren’t just interested in being a search engine. They want to incorporate the ability to find things into our everyday life. Unlike Schmidt, I sorta like driving my car though and would be sad if it drove itself.
Steve Streight Discusses What It Was Like to Found Green Dot: Green Dot isn’t a sexy startup. It’s just one that makes sense. I like that. It was also great to hear from someone who didn’t start a company at 22 with nothing to lose. Streight had six kids and I can’t imagine what it would be like to start a company in that situation.
Michael Arrington Sells TechCrunch to AOL: This was a smart move. Money doesn’t corrupt unless you are corrupt already. Having more cashflow means TechCrunch can do bigger and bolder things for more entrepreneurs. I approve.
Chamillionaire Points Out How Far We Have to Go: It’s easy to get caught up in the insular world of early adopters. Chamillionaire pointed out that there are a lot of talented people who have no clue what this scene is about. They don’t know about Spotify or Creative Commons, and they really should. We can’t just focus on what’s next–we need to see who we are leaving behind and how much good it will cause to bring everyone up to speed.
J’aime Ohm Wins the Hackathon. J’aime created an iPhone app that helps women stay safe called WiseDame. She is awesome and WiseDame looks like a great app. Follow her.
MC Hammer: The guy is too legit to quit. Just ask Erick Schonfeld.

Sep 27

Why You Should Pay Attention to TechCrunch Disrupt (Even if You Don’t Like TechCrunch)

I’ve been to quite a few cities and discussed their tech communities with them. The one thing that rings true everywhere you go is this: everyone compares themselves to the Valley. It generally comes up in the first 30 minutes or so of every conversation.

In Austin, we are constantly making the case for why people should move here and invest in startups. I’ve talked with software developers here and in San Francisco, and there is one major difference:

Business acumen.

This isn’t the case for every Austin and San Francisco startup or software developer, mind you. I just know a lot of developers who are happy consulting and/or coding away in Austin. They aren’t making fortunes, but they certainly aren’t starving.

When I talk to many developers (not all, of course) from the Valley, they are savvy to the ways of venture capital and angel investing. They know who is who, what to expect, and how to play the game. It could be because it’s just too expensive NOT to know how to play and they have companies like Google to learn from, but it does give them an advantage.

Paying attention to TechCrunch Disrupt (Sept. 27-29) won’t teach you how to create compelling Facebook fan pages, switch to Rails 3 or give you the latest tutorial on HTML5. Here’s what you WILL learn about:

  • How to actually get money for your ideas. Yes, bootstrapping is a noble idea. It’s good to bootstrap…for a period of time. After a while, don’t be surprised when your competition raises a round of funding and then creams you. Or better yet, they just steal your idea pretty much outright. Disrupt will feature both VCs and angel investors and will help you navigate the system.
  • The triumphs and pitfalls of running a company from the founders of companies like LinkedIn and Zynga.
  • What Google is up to these days.
  • What startups are going to get the next wave of hype.
  • What it’s like to be a woman in tech.

Turns out, Michael Arrington respected me for standing up to the nasty commenters on his “Women in Tech” post. He invited me to be on a the Women in Tech panel this Tuesday, which features some interesting women including Leila Chirayath Janah, the founder of an interesting non-profit called Samasource. The panel is being moderated by Sarah Lacy.

So check out TechCrunch Disrupt this week. Software solves problems, and problems exist everywhere. Viable software startups should be everywhere–in the Valley and beyond. I’ll be taking notes and so should you.