Nov 30

Are People Just Fatigued of Your Brand?

Many “social media experts” will tell you to be everywhere. Leave comments on every post pertaining to your industry. Go to every meetup. Network with every professional. They tell you you can’t sleep to network and market yourself effectively.

I know people like this and I generally feel sad for them. I sleep quite well (ten hours if you let me), hang out with friends, and actually prefer going on vacation instead of every marketing or 2.0 conference imaginable so as to “brand” myself with this. Not only is networking everywhere pretty soul-sucking, being everywhere for anyone is actually dangerous for a brand. Now why is this?

It’s the same reason why actors should be choosy about the projects they are in. It’s the reason why Starbucks is now having to disguise itself as local chains to avoid public backlash. Scholars are calling this phenomenon “brand avoidance”. We see one face or one brand so frequently in too many places. I think the less technical, teenager-esque term for this is “trying too hard”.

Saying “no” to a speaking engagement, event, or networking event does not mean you’ll disappear into obscurity forever. On the contrary, it means that when you do show up, you’ll be more interesting because you’ll have had time to actually build things and/or learn. Being a “snob” of sorts will afford you the time you need to build a brand based on your merits, not just on your connections. People will also not get as sick of you as they are as they are of the five pound box of Honey Bunches of Oats that they bought from Costco four months ago.

Think of Apple. They go to absolutely no events, never leave comments on blogs, and yet people literally plan their days around their product launches. It’s not about being everywhere–it’s about being in the right places at the right times.

Nov 23

You Just Can’t Hide: YouTube and the Police on the BART

I caught this video of a BART police officer slamming a drunk man’s face into a window from Marshall Kirkpatrick’s Twitter feed:

While I understand that police work is extremely stressful and often requires officers to make life and death situations that I will rarely make in my lifetime, this looks like a scene from a bad action flick. I’m glad BART officials have decided to investigate.

This video was shot on a cell phone video camera. It goes to show you that you are never in control of your message unless you decide to operate in a complete vacuum, which will never happen.

There are so many blogs about how to use social media to promote your business. There seem to be more experts everyday. If it were up to me, there wouldn’t be social media experts. There would be “here’s how to make your customers rock with your product” experts. A social media expert isn’t going to teach your organization to care about what they do everyday.

This video is an example of someone caught in a rough situation who did the wrong thing. The BART officials could have put everyone on Twitter, taught them best practices, and this still could have happened.

Care about the people you deal with every day. Sympathize with what they are going through. Nothing will weather the storm of social media better than understanding the human condition.

Nov 17

ANOTHER BAILOUT!?!? Check Out “WordPress for Clunkers” Now

Yeah, this time it’s not Congress (phew).

WordPress Consutant Bill Erickson is offering his services to one lucky website owner in his “WordPress for Clunkers” contest. WordPress isn’t just the best blogging platform on the planet–it is also a content management system capable of building anything from a brochure site to a powerful site like CNN.

If you are in need of an overhaul of your current site, submit your site here.

Nov 08

Twitter Lists: Find Useful People to Follow in Half the Time

I can honestly say I turned a lot of people onto TweetDeck. My friend Renato and I made this video back in the day about how its listing featured allowed you better organize people on Twitter. That was a big deal then.

Now I know this isn’t terribly new news, but Twitter Lists are pretty cool. Looking at who a person follows is something Robert Scoble has been doing for a while now, and now Twitter has been nice and has allowed us to all do this with half the work with categorization to boot. Essentially, they now allow us to share the groups we’d already set up in Twitter clients like Seesmic or TweetDeck, which is a huge catalyst to social networking in general.

I have created a few lists so far and will continue to create more with the intention that if you follow my lists, you will actually gain value by using Twitter. There are a lot of uses for them and until TweetDeck incorporates them (which I’ve heard it will, and Seesmic already has), I can see myself using them almost exclusively. I am also hunting for other people’s useful lists and have noticed that a lot of the people who are really savvy to certain industries are too busy to create them. I hope after time this changes (*hint hint*).

Nov 01

Game Theory and the Use of Social Media

I’m reading a book called The Origins of Virtue: Human Instincts and the Evolution of Cooperation by Matt Ridley. I found it on Trey Ratcliff’s book list, which is quite good and I recommend highly.

The book features a perfect study to point out when someone says “Why should I waste my time with Twitter or blogging?” In the study,

“Adam is given £100 and was told to share it with Bob. Adam must say how much he intends to give to Bob and, if Bob refuses the offer, neither will get anything at all. If Bob accepts, then he gets what Adam has offered. The logical thing for Adam to do, assuming he thinks Bob is also a rational fellow, is to offer Bob a derisory sum, say one pound, and keep the remaining £99. Bob should rationally accept this, because then he is £1 better off. If he refuses, he will get nothing.

But not only do very few people offer such a small sum when asked to act Adam’s part, even fewer accept such exiguous offers when playing Bob’s part. By far the commonest offer made by real Adams is £50. Like so many games in psychology, the purpose of the ultimatum bargaining game is to reveal how irrational we are and wonder at the fact. But Frank’s theory has little difficulty explaining this ‘irrationality’, ven finding it to be sensible. People care about fairness as well as self-interest. They do not expect to be offered such a derisory sum by someone in Adam’s position and they refuse it because irrational obstinacy is a good way of telling people so. Likewise, when playing Adam, they make a ‘fair’ offer of 50:50 to show how fair and trustworthy they are should future opportunities arise that depend on trust. Would you risk your good reputation with your friends for a lousy £50?”

Ridley continues by explaining this simple truth: when experimenters try the same exercise but each party suddenly becomes anonymous to each other, the person in the giving role more than often gives £1 to the other party.

Why is the simple acknowledgment of identity so important in fair dealings between two parties? Why are we so much more giving to those we know than we are to strangers?

Identity introduces the concept of accountability. Social media tools allow us to bring our identity and our networks’ identities to the forefront. Basically if you hose somebody, they can now call it out to your friends and followers, which they would not be able to do in the often anonymous world we used to live in.

So you can say you “don’t have time for social media”, but bear in mind that you may end up receiving £1 when you could be getting 50.